How long will it take to receive my film back?

This depends on the service you used to send your film to us:

Courier Services: Typically take 1–3 working days.

Standard Post: Can take up to a week (or longer during the busy season).

How long will processing take?

Once we receive your film, we aim to process it on the same day.

If you’ve selected online transfer, you’ll receive your files that day.

If you’ve selected return shipping, our courier service, Courier Post, typically takes 1–3 working days to return your order.

Is it your first time shipping to us?

Sending your film to us is easy and stress-free. Here are two popular methods:

📦 NZ Post

Go to: NZ Post Parcel Finder

Enter our address:
Camera House
77 Queens Drive
Hutt Central, Lower Hutt 5010

Use a small parcel bag (~11x22cm)

ParcelPost is slower, Courier is faster and tracked

🚚 Trade Me Courier

Go to: Trade Me Book a Courier

Use a small bag and enter:
Camera House
77 Queens Drive
Hutt Central, Lower Hutt 5010

Tracked courier delivery only – quick & easy!

✔️ Include your name and order number inside or on the parcel.

📍 Find your local post shop: PostShop Locator

Need help? Email us at Online@camerahousenz.com or call 04 566 2267

Regarding loss or damage
We take the utmost care of your photographic materials whilst on our premises.
Remember however that we do not have control of your images whilst in transit. We strongly recommend the use of a traceable courier service for pick-up and delivery. We cannot be held responsible for delivery of any materials sent to us via the postal system.

In the unlikely event that we misplace or damage your photographic materials, our liability shall be limited to the replacement of the equivalent unexposed film or unused media supplied. 

Camera House
77 Queens Drive, Lower Hutt
📞 04 566 2267
🌐 www.CameraHouseNZ.com